Privacy and Data Protection Policy
1.- Basic Information on Data Processing
Identity of the Data Controller | Efisafe Global S.L B72447519 Contact DPO: legal@wearefisafe.com |
Purposes | 1. Contractual or Organic Purposes:
2. Purposes Based on Legitimate Interest:
3. Purposes Based on Consent:
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Recipients | User data may be shared with:
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Legitimization | Compliance with the contractual relationship, legitimate interest, and consent of the website user. |
Rights | You can exercise your rights of objection, access, rectification, deletion, limitation, portability, withdrawal of consent, and challenge any decision based on the automated processing of data at the following address: legal@wearefisafe.com |
Source | The data is recorded during the purchase process, through contact forms, out-of-stock product forms, collaborations, intended for sending newsletters or obtaining discounts, or for participating in promotions. If you have not provided your data directly, we inform you that it has been provided to us through open and publicly accessible information sources. |
Additional Information | If you would like more information about our data protection policy and the processing of your data, you can contact us here. |
2.- Identification of the Data Controller
This website operates under the name www.wearefisafe.com and is managed by Efisafe Global S.L., a company with its fiscal address at C/ Napols 303, 5-1, 08025, Barcelona. Reg. Merc. Barcelona. Diario 1256. Tomo 45766. Folio 22. Hoja 498260. NIF: ESB72447519.
European Union dispute resolution link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest.
Efisafe Global S.L., hereinafter referred to as Efisafe. To contact Efisafe’s Data Protection Officer (DPO), send a communication to: legal@wearefisafe.com.
3.- Information and Consent
By accepting this Privacy Policy, the user (hereinafter, the “User”) is informed and gives their free, informed, specific, and unequivocal consent for their personal data provided through the website located at https://www.wearefisafe.com (hereinafter, the “Website”) to be processed by Efisafe, as well as data derived from their browsing and any other data they may provide in the future.
The User must carefully read this Privacy Policy, which has been written in a clear and simple manner to facilitate understanding, and the User may freely and voluntarily decide whether or not they wish to provide their personal data to Efisafe.
4.- Obligation to Provide Data
The data requested in the web forms are generally mandatory (unless otherwise specified in the required field) in order to fulfill the purposes for which they are collected. Therefore, if these are not provided or not correctly provided, the User will not be able to complete the related processes, without prejudice to the fact that they can freely view the contents of the Website.
5.- For What Purpose Will Efisafe Process User Data?
The personal data provided through the Website will be processed by Efisafe for the following purposes:
5.1 Data provided to complete a purchase:
- Manage, process, ship, and follow up on the purchases made.
- Contact the User to complete the order if they have saved their shopping cart or have saved products in their cart without completing the payment process.
- Conduct quality and satisfaction surveys.
- Send personalized commercial communications to the User about Efisafe products and services, via electronic and/or conventional means, unless the User objects by checking the corresponding box on the Website.
- Send commercial communications to the User, via electronic and conventional means, about Efisafe products and services, as well as those of third parties or other companies collaborating with Efisafe, if the User consents by checking the relevant box.
- Create a commercial profile using third-party sources to offer the User products and services according to their interests, if the User consents by checking the corresponding box.
- Analyze the use of the Website and check the User’s preferences and patterns in order to improve communication with the Website Users.
5.2 Data provided through out-of-stock product forms:
- Inform Users about the availability of products they are interested in and that were previously out of stock.
- Send commercial communications to the User, via electronic and/or conventional means, about Efisafe products and services, as well as those of third parties or other companies collaborating with Efisafe, if the User consents by checking the relevant box.
- Create a commercial profile using third-party sources to offer the User products and services according to their interests, if the User consents by checking the corresponding box.
- Analyze the use of the Website and check the User’s preferences and behaviors in order to improve communication with the Website Users.
5.3 Data provided through contact forms:
- Manage, process, and respond to requests, applications, incidents, or inquiries from the User.
- Send commercial communications to the User, via electronic and/or conventional means, about Efisafe products and services, as well as those of third parties or other companies collaborating with Efisafe, if the User consents by checking the relevant box.
- Create a commercial profile using third-party sources to offer the User products and services according to their interests, if the User consents by checking the corresponding box.
- Analyze the use of the Website and check the User’s preferences and behaviors in order to improve communication with the Website Users.
5.4 Data provided through collaboration forms:
- Manage the relationship with collaborators or influencers.
- Send commercial communications to the User, via electronic and/or conventional means, about Efisafe products and services, as well as those of third parties or other companies collaborating with Efisafe, if the User consents by checking the relevant box.
- Create a commercial profile using third-party sources to offer the User products and services according to their interests, if the User consents by checking the corresponding box.
- Analyze the use of the Website and check the User’s preferences and behaviors in order to improve communication with the Website Users.
5.5 Data provided for the Newsletter:
- Manage the subscription and/or unsubscribe from the Newsletter.
- Send commercial communications to the User, via electronic and/or conventional means, about Efisafe products and services, as well as those of third parties or other companies collaborating with Efisafe, if the User consents by checking the relevant box.
- Create a commercial profile using third-party sources to offer the User products and services according to their interests, if the User consents by checking the corresponding box.
- Analyze the use of the Website and check the User’s preferences and behaviors in order to improve communication with the Website Users.
5.6 Data provided for discounts or to participate in promotions:
- Manage and carry out the promotion, as well as handle the promotion’s development.
- Send commercial communications to the User, via electronic and/or conventional means, about Efisafe products and services, as well as those of third parties or other companies collaborating with Efisafe, if the User consents by checking the relevant box.
- Create a commercial profile using third-party sources to offer the User products and services according to their interests, if the User consents by checking the corresponding box.
- Analyze the use of the Website and check the User’s preferences and behaviors in order to improve communication with the Website Users.
6.- What User Data Will Efisafe Process?
Efisafe will process the following categories of user data:
6.1 Data Provided to Complete a Purchase:
- Identification Data: Name, surname, and identification card or international identity document.
- Contact Information: Email address, phone number, and postal address.
- Transaction Data: Products and services purchased or that the User shows interest in.
- Economic and Financial Data: Bank card details.
- Browsing Data.
6.2 Data Provided through Out-of-Stock Product Forms:
- Identification Data: Name and surname.
- Contact Information: Email address.
- Transaction Data: Products and services the User shows interest in.
- Browsing Data.
6.3 Data Provided through Contact Forms:
- Identification Data: Name and surname.
- Contact Information: Email address, phone number, and postal address.
- Other Data: Data provided by the User in open fields in the forms available on the Website.
- Browsing Data.
6.4 Data Provided through Collaboration Forms:
- Identification Data: Name and surname.
- Contact Information: Email address, phone number, and postal address.
- Browsing Data.
6.5 Data Provided for the Newsletter:
- Identification Data: Name and surname.
- Contact Information: Email address.
- Browsing Data.
6.6 Data Provided to Obtain Discounts or Participate in Promotions:
- Identification Data: Name and surname.
- Contact Information: Email address, phone number, and postal address.
- Transaction Data: Products and services purchased or that the User shows interest in.
- Browsing Data.
In the event the User provides data of third parties, they declare having obtained the third party’s consent and agree to transfer the information contained in this Privacy Policy, exempting Efisafe from any responsibility in this regard. However, Efisafe may periodically carry out verifications to check this fact, adopting the appropriate due diligence measures in accordance with data protection regulations.
7.- What Is the Legitimacy of Efisafe’s Data Processing?
The legitimacy for processing your personal data will be as follows:
7.1 Data Provided to Complete a Purchase:
- Contract Execution: To manage, process, ship, follow up on the purchases made, and contact the User to complete the order if they have saved their shopping cart or saved products in their cart without completing the payment process.
- Legitimate Interest: To conduct quality and satisfaction surveys and send personalized commercial communications via electronic and/or conventional means about Efisafe products and services, as well as third-party products and services or those of other partner companies.
- Consent: For sending commercial communications via electronic and conventional means about third-party products and services.
- Consent: To develop a commercial profile using third-party sources to offer the User products and services according to their interests.
7.2 Data Provided through Out-of-Stock Product Forms:
- Consent: To inform Users about the availability of products they are interested in that were previously out of stock.
- Consent: To send commercial communications via electronic and/or conventional means about Efisafe products and services, as well as third-party products and services or those of other partner companies.
- Consent: To develop a commercial profile using third-party sources to offer the User products and services according to their interests.
7.3 Data Provided through Contact Forms:
- Consent: To manage, process, and respond to requests, applications, incidents, or inquiries from the User.
- Consent: To send commercial communications via electronic and/or conventional means about Efisafe products and services, as well as third-party products and services or those of other partner companies.
- Consent: To develop a commercial profile using third-party sources to offer the User products and services according to their interests.
- Consent: For sending commercial communications via electronic and conventional means (including SMS) about Efisafe products and services, as well as third-party products and services or those of other partner companies.
7.4 Data Provided through Collaboration Forms:
- Contract Execution: To manage the relationship with collaborators or influencers.
- Consent: To send commercial communications via electronic and/or conventional means about Efisafe products and services, as well as third-party products and services or those of other partner companies.
- Consent: To develop a commercial profile using third-party sources to offer the User products and services according to their interests.
7.5 Data Provided for the Newsletter:
- Consent: To manage the subscription and/or unsubscribe from the Newsletter through the channel provided on the Website.
- Consent: To send commercial communications via electronic and/or conventional means about Efisafe products and services, as well as third-party products and services or those of other partner companies.
- Consent: To develop a commercial profile using third-party sources to offer the User products and services according to their interests.
7.6 Data Provided for Discounts or to Participate in Promotions:
- Consent: To manage the promotion and apply the discount or promotion.
- Consent: To send commercial communications via electronic and conventional means about Efisafe products and services, as well as third-party products and services or those of other partner companies.
- Consent: To develop a commercial profile using third-party sources to offer the User products and services according to their interests.
The consents obtained for the above-mentioned purposes are independent, and the User may revoke only one of them without affecting the others. To revoke consent, the User can contact Efisafe by completing the Contact Form.
8.- Who Will the User’s Data Be Shared With?
User data may be disclosed to:
- Public administrations, in cases provided by law.
- Efisafe Global S.L., based on the legitimate interest granted by data protection regulations, for administrative purposes within the management of the corporate group.
- Companies related to the marketing sector or belonging to Adigital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGOs, jewelry and precious stones, for the purpose of sending the User commercial communications, via electronic and conventional means, related to the above-mentioned sectors, provided that the User authorizes it by checking the corresponding box.
9.- International Data Transfer
The User is informed that Efisafe has contracted services from WordPress, WooCommerce, Google, Microsoft, Dropbox, Mailchimp, Atlassian, Amazon Web Services, Slack, Pumble, Klaviyo, Jira, BusinessMap, among others, whose servers are hosted in the USA, which involves an international data transfer. However, international data transfers are regular, as these entities guarantee a level of protection equivalent to that offered under the GDPR. Efisafe has an updated policy on international transfers and will ensure that these service providers comply with the minimum security standards set by the European Commission and always process the data according to Efisafe’s instructions.
10.- Data Retention
User data will be retained for the following periods:
10.1 Data Provided to Complete a Purchase:
- Data provided to manage, process, ship, and follow up on purchases will be retained during the contractual relationship and, once the contractual relationship ends, for the prescription period of any legal action that may arise from it.
- Data used to contact the User to complete the order if they have saved their shopping cart or saved products in their cart without completing the payment process will be retained for 180 days.
- Data related to satisfaction and quality surveys will be retained for five (5) years.
10.2 Data Provided through Out-of-Stock Product Forms:
- Data will be processed until the communication is sent to the User indicating that the product is in stock, and if not in stock, for six (6) months.
10.3 Data Provided through Contact Forms:
- Data will be retained for the necessary time to process and respond to their request and, once completed, for the limitation period of any legal actions that may arise from the request.
10.4 Data Provided through Collaboration Forms:
- Data will be retained during the contractual relationship and, once terminated, for the limitation period of any legal actions that may arise from it.
10.5 Data Provided for the Newsletter:
- Data will be retained as long as the User does not revoke the consent provided for this purpose.
10.6 Data Provided to Obtain Discounts or to Participate in Promotions:
- Data will be retained until the promotion ends, and once the promotion is completed, for the limitation period of any legal actions that may arise from it.
10.7 Data Used for Sending Commercial Communications:
- Data will be processed until the User objects or withdraws their consent.
Data used for profiling, using third-party sources, will never refer to a period exceeding three (3) years.
11.- Commercial and Promotional Communications
One of the purposes for which Efisafe processes the personal data provided by Users is to send them commercial communications regarding products, services, promotions, offers, events, or news relevant to the Users.
If the User wishes to stop receiving commercial or promotional communications from Efisafe, they can unsubscribe directly from the email or communication received by clicking on “Unsubscribe” or “Darse de Baja”.
12.- User Responsibility
The User:
- Guarantees that they are over sixteen (16) years old and that the information provided to Efisafe is true, accurate, complete, and up-to-date. The User is responsible for the veracity of all the information provided and will keep the information provided appropriately updated to reflect their actual situation.
- Guarantees that they have informed any third parties from whom they provide data, in case they do so, about the details contained in this document. They also guarantee that they have obtained their authorization to provide their data to Efisafe for the aforementioned purposes.
- The User will be responsible for any false or inaccurate information provided through the Website and for any direct or indirect damage that this may cause to Efisafe or to third parties.
13.- Exercise of Rights
The User can send a letter to Efisafe at the address indicated in the header of this Policy or email legal@wearefisafe.com, attaching a copy of their identification document, at any time and free of charge:
- Revoke the consents granted.
- Obtain confirmation as to whether Efisafe is processing personal data related to the User.
- Access their personal data to know which are being processed and what processing operations are being carried out.
- Rectify inaccurate or incomplete data.
- Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Obtain from Efisafe the restriction of data processing when the accuracy, legality, or necessity of the data processing is doubtful; in any case, Efisafe may retain the data for the exercise or defense of claims.
- Object to the processing of data.
- Request data portability for the data provided by the User in those cases provided for by the regulations.
- Submit a complaint regarding the protection of their personal data to the Spanish Agency for the Protection of Data at C /Jorge Juan, 6, 28001 – Madrid, if the individual considers that Efisafe has violated their rights as recognized by applicable data protection regulations.
14.- Security Measures
Efisafe will treat the User’s data at all times with absolute confidentiality and will maintain the mandatory secrecy regarding it, in accordance with the applicable regulations, adopting the necessary technical and organizational measures to guarantee the security of their data and prevent its alteration, loss, treatment, or unauthorized access, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed.
15.- Notifications
As mentioned earlier, all Users have the right to access, update, and cancel their data, as well as to object to its processing. You can exercise these rights or make any inquiries regarding Efisafe’s Privacy Policy through communications on the Website.
16.- Changes
Efisafe reserves the right to review its Privacy Policy at any time it deems appropriate, in which case it will be communicated to the Users. For this reason, please check this privacy statement regularly to read the most recent version of Efisafe’s Privacy Policy.
17.- Acceptance and Consent
The User declares that they have been informed of the conditions regarding the protection of personal data, accepting and consenting to the automated processing of such data by Efisafe.
Cookies Policy
In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, following the guidelines of the Spanish Data Protection Agency and the provisions of the European Data Protection Regulation 2016/679 CE, Efisafe Global S.L. informs that the websites and online services of Efisafe may use cookies.
1.- What are Cookies:
Cookies are small text files that are downloaded and stored on the user’s device (computer/smartphone/tablet) when accessing certain web pages. They allow the website to remember the user’s preferences and navigate efficiently, making the interaction between the user and the website faster and easier.
The information collected by cookies is anonymous and does not contain any confidential information (such as name, address, or bank details), as no data that could personally identify the user is collected.
According to the EU directive, cookies that require the informed consent of the user are all except for those of a technical nature and those necessary for the operation of the website or the provision of services explicitly requested by the user.
Without your explicit consent (by enabling cookies in your browser), Efisafe will not link the data stored in cookies to your personal data provided during your use of the Website.
2.- What are cookies used for:
The website uses cookies or other devices to track user interactions with the products and services offered on the website.
Cookies allow the website to use the user’s browser and the type of device they access the website from. They are used to facilitate the user’s next visit and make the website or applications more useful.
3.- Types of cookies used on the website:
The website uses the following types of cookies:
Depending on the entity managing the domain from which the cookies are sent:
- First-party cookies: These are sent to the user’s terminal from a device or domain managed by the publisher itself, where the service requested by the user is provided.
- Third-party cookies: These are sent to the user’s terminal from a device or domain not managed by the publisher, but by another entity that processes the data obtained through the cookies.
Depending on the time they remain active:
- Session cookies: These cookies are designed to collect and store data while the user accesses a web page. Generally, they are used to store information that is only of interest during a single service request.
- Persistent cookies: These cookies store data on the terminal and can be accessed and processed over a period defined by the cookie controller, ranging from a few minutes to several years.
Depending on the purpose for which the obtained data is processed through cookies:
- Advertising cookies: These cookies allow for the most efficient management of advertising spaces that, where appropriate, the publisher has included on a website, app, or platform, based on criteria such as the content edited or the frequency with which the ads are shown. They allow for providing ads relevant to the user’s interests.
- Analytical cookies: These cookies are used to collect anonymous information on user behavior, browsing patterns, and preferences to help improve user communication and optimize the website.
Google Analytics sets cookies on the website’s domain such as:
- “__utma”: Necessary for the operation of Google Analytics and expires after 2 years.
- “__utmz”: Used to track the visit’s location (where the user came from) and expires after 6 months.
- “_Utmb”: This cookie records the time the user arrived on the page and expires 30 minutes after the last page view.
- “_Utmc”: This cookie was used along with _utmb to determine if a new session should be established after 30 minutes of activity.
4.- Who uses cookies:
Depending on the entity managing the cookies, their use can be as follows:
- First-party cookies: These are those that are sent from our own equipment or domain.
- Third-party cookies: These are sent from a device or domain not managed by us, but by a third party. We use third-party cookies to report statistics on the use of the service and deliver ads through the service.
5.- What are your options regarding cookies?
5.1 Tools within the Cookie Policy You can set and modify your cookie preferences at any time using the Cookie Management Preferences Tool available on the Efisafe website.
5.2 Browser and Device Control All browsers allow you to make changes to disable cookie settings. Most browsers provide the ability to manage cookies, offering more precise control over your privacy settings. These options can be found in the “options” or “preferences” menu of your browser.
If you do not wish to be tracked by cookies, Google has developed a plugin for installation in your browser, which can be accessed here: http://goo.gl/up4ND.
Each browser has different operations, the “Help” function will show you how to manage cookies:
- Firefox: https://support.mozilla.org/es/kb/Deshabilitar%20cookies%20de%20terceros
- Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es
- Safari: https://support.apple.com/kb/ph21411?locale=es_ES
- Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
You can also manage your browser’s cookie store through tools like:
- Ghostery: www.ghostery.com/
- Your online choices: www.youronlinechoices.com/es/
The website also uses cookies or other devices on mobile devices. Just like with computer browsers, mobile device browsers allow you to change privacy settings to disable or delete cookies. To change your privacy settings, follow the instructions provided by your mobile device’s browser developer.
5.3 What happens if I disable cookies? If you continue browsing, we will assume that you accept the use of cookies by the website. We inform you that blocking or rejecting cookies may result in certain services being unavailable without the use of cookies or that you may not be able to access certain services or make the most of everything this website offers. For more information, please consult the Spanish Data Protection Agency’s guide on the use of cookies.
Changes made to your cookie preferences may make browsing the website a less satisfying experience. In some cases, you may not be able to use certain parts of the website. Opting out of advertising cookies does not mean you won’t see ads; it means you won’t see targeted ads.
Please note that if you use browser or device controls and/or delete or clear cookies from your device after changing your cookie preferences, the cookie banner will reappear on your next visit to the site, and you will need to select your preferences again. So make sure your preferences in the Cookie Management Preferences Tool are up to date.
6.- Cookie retention period:
The retention period varies depending on the category of cookies. For example, session cookies last until you close your browser. Persistent cookies have a longer lifespan and do not automatically delete when you close your browser.
In general, each cookie category is set in your browser for the following periods:
- Session: Expires when you close your browser.
- Short-term: Expires within 1 month or less. Used to remember you and the products you are interested in for subsequent visits.
- Medium-term: Last between 1 month and 1 year. Used to remember your language and location, provide product recommendations for future visits, and customize ads based on your interests.
- Long-term: Expires after more than 1 year and is used to recognize you across devices, integrate with third-party tools, like social media websites, and help us understand how the website is used over a longer period.
Efisafe retains any information derived from the use of cookies for as long as necessary for the purpose for which it was collected, unless its deletion is requested.
We actively review the information and securely delete it when there is no longer a legal, commercial, or customer need to retain it; or in some cases, we anonymize it for administrative or statistical purposes or to develop aggregated profiles and segments to help us learn more about our general customer types, their needs, and relevant preferences.
7.- More information about cookies:
If you have any questions about this Cookie Policy or would like more information, please contact us by email at legal@wearefisafe.com.