1. Identification of the Owner and General Information
Efisafe is the trade name of the company Efisafe Global S.L. These Terms and Conditions govern access to and use of the website www.wearefisafe.com (hereinafter, the “Website”), owned by Efisafe, as well as the services and products offered by Efisafe on its website.
In compliance with applicable regulations, the following identifying details of the Website owner are provided:
This website operates under the name www.wearefisafe.com and is managed by Efisafe Global S.L., a company with its fiscal address at C/ Napols 303, 5-1. 08025. Barcelona. Reg. Merc. Barcelona. Diario 1256. Tomo 45766. Folio 22. Hoja 498260. NIF: ESB72447519.
European Union dispute resolution link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest.
Efisafe Global S.L., hereinafter referred to as EFISAFE.
Efisafe provides this website subject to these terms and conditions. By visiting the website or using the services or applications offered through the website, the user agrees to these Terms and Conditions.
To access the website, users are not required to register. However, to purchase any services offered by Efisafe, registration and acceptance of these terms and conditions by the user will be required before completing the payment.
These Efisafe Terms and Conditions outlined below define the rights and obligations of Efisafe and the users within the scope of the Website. These are the only applicable Terms and Conditions for using the Website (although certain services may have special conditions) and for making purchases through the Website, replacing any other conditions unless previously agreed upon in writing between Efisafe and the user.
2. Owner’s Activity and Characteristics of Services and Products
Efisafe is a company dedicated to the commercialization of products, uniforms, and medical or healthcare professional clothing through electronic means. Through the website, Efisafe offers users jackets, tops, blouses, pants, shoes, sweatshirts, fleece jackets, t-shirts, and other items ideal for work, all under the Efisafe brand.
3. User Information
To purchase the products offered through the Website, the User must register through the registration form available on the Website.
The User is responsible for maintaining the confidentiality of the data and information provided, and for restricting access to their computer and passwords to prevent unauthorized use.
If the User has reason to believe that their data has been disclosed to a third party, or if it has been used without authorization, or is likely to be used, they must notify Efisafe immediately.
The User must verify that their information is correct and complete and notify Efisafe of any variations and/or modifications to the information provided during the purchasing process.
4. Orders and Sale Conditions
The services and products offered through the Efisafe website are intended for users to purchase Efisafe-branded products.
To place an order with Efisafe, the user must be over 18 years old.
From the website www.wearefisafe.com, Efisafe will ship orders worldwide.
To place orders through the Website, the User must provide certain information before completing the order, through the purchase form, which is necessary to process the order.
The User must accept Efisafe’s Terms and Conditions, Privacy and Data Protection Policy, and Cookie Policy.
5. Price, Payment Method, Discount Codes, and Refunds
Once the form data is completed, the user must proceed to pay for the order through the payment method specified on the Website.
After payment is made, the User will receive a confirmation email containing a summary of the purchased items, the requested shipping method, and the destination address.
If there is an issue preventing payment at the time of checkout, the User will receive an automatic payment error message, and their order will not be processed until the payment process is successfully completed.
The prices for services are stated in Euros (€) or Dollars ($), including taxes and handling and shipping fees, the amount of which will be indicated at the final confirmation of each order. The price may also be displayed in the User’s local currency through third-party applications and technology.
All displayed prices are final prices, expressly including Value Added Tax (VAT), although the user will always have access to a breakdown of the product price. For Canary Islands orders, VAT will be excluded at the time of payment.
Efisafe may periodically offer discount codes to its Users. These discounts can only be applied in accordance with the instructions provided by Efisafe for each code, and in any case, Users may only use one code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
6. Information about Efisafe Products and Services
The data included on the website in each product and service description, in their photographs, graphical representations, icons, or videos, as well as trade names, brands, or distinctive signs of any kind, are solely for informational purposes.
Therefore, Efisafe disclaims any responsibility for errors in such information, although we are committed to taking all necessary measures to correct the aforementioned errors or omissions as soon as possible once informed of them.
7. Returns and Right of Withdrawal
If the user is not satisfied with the products received in their order, the user, in accordance with the General Law for the Defense of Consumers and Users, will have a period of thirty (30) calendar days to return the entire order or, if preferred, return any of the products that make up the total order, all without penalty and without having to state the reasons.
However, the User will be responsible for the direct cost of returning the items to Efisafe, whether they return the entire order or choose to return only some of the products in the order.
The return must be made through the client portal, and the user must send the order to Efisafe’s offices or warehouses.
Efisafe is not responsible for the courier company the User hires to return the order. In this regard, Efisafe recommends that the User ask the courier company to provide a delivery receipt once the courier has delivered the product to Efisafe’s offices/stores, so the User has proof that the product was properly delivered to Efisafe.
The return shipping costs (such as shipping fees with courier companies) will be borne directly by the User.
The product must be unused and with all its tags, packaging, and, where applicable, original documentation and accessories. If the User fails to comply with this or if the product is damaged, the User accepts that the product may suffer depreciation, or Efisafe may reject the return.
Once Efisafe receives the order and verifies that it is in good condition, Efisafe will proceed to refund all amounts paid by the User. If the User decides to return the entire order, Efisafe will refund all amounts paid (including the purchase shipping costs, but not the return shipping costs).
Efisafe will offer, instead of a refund, the possibility of sending a new product or issuing the paid amount as a promotional code for future purchases. If the User only wishes to return one or some of the products from the order, Efisafe will not reimburse the shipping costs the User paid for the entire order.
Efisafe informs Users that the return period will depend on the payment method used by the User to purchase the product:
- If the User paid by credit or debit card, Efisafe will refund the amount within 14 calendar days after the User’s decision to withdraw from the contract.
8. Uso del Sitio Web
No puede utilizar el Sitio Web con fines fraudulentos o en relación con delitos penales o actividades ilegales de ningún tipo.
También está prohibido enviar, usar o reutilizar material ilegal, ofensivo, abusivo, indecente, difamatorio, obsceno o amenazante de cualquier tipo, o que implique una violación de los derechos de propiedad intelectual, marcas, confidencialidad, privacidad o cualquier otro derecho, es decir, de otra manera insultante u objetable a terceros, o cuyo contenido contenga virus informáticos, publicidad política, contenido publicitario, correo en cadena, correo masivo o cualquier otro tipo de “spam” y, en general cualquier tipo de inconveniente o inconveniente innecesario.
El Usuario se compromete a hacer un uso lícito, diligente, honesto y correcto de toda la información o contenido accedido a través del Sitio Web o de sitios web de terceros a los que se pueda acceder a través de enlaces en el Sitio Web, todo ello bajo los principios de buena fe y con respeto en todo momento.a la legislación vigente y a estos Términos y Condiciones.
Asimismo, el Usuario se compromete a no causar de forma maliciosa o intencionada ningún daño o perjuicio que pueda socavar o alterar el propio Sitio Web, introducir o difundir virus informáticos que causen alteraciones no autorizadas en los contenidos o sistemas del Sitio Web.
Efisafe se reserva el derecho de denegar el acceso al Sitio Web o incluso cancelar pedidos a los Usuarios que hagan un mal uso del contenido y/o infrinjan cualquiera de las condiciones.
8. Use of the Website
You may not use the Website for fraudulent purposes or in connection with criminal offenses or illegal activities of any kind.
It is also prohibited to send, use, or reuse illegal, offensive, abusive, indecent, defamatory, obscene, or threatening material of any kind, or anything that involves a violation of intellectual property rights, trademarks, confidentiality, privacy, or any other rights, meaning anything insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, promotional content, chain mail, mass mailings, or any other type of “spam” and, in general, any kind of unnecessary inconvenience or disruption.
The User agrees to make lawful, diligent, honest, and correct use of all information or content accessed through the Website or third-party websites accessed through links on the Website, all under the principles of good faith and with respect at all times for current legislation and these Terms and Conditions.
Additionally, the User agrees not to maliciously or intentionally cause any damage or harm that could undermine or alter the Website itself, introduce or spread computer viruses that cause unauthorized alterations to the content or systems of the Website.
Efisafe reserves the right to deny access to the Website or even cancel orders from Users who misuse the content and/or breach any of these conditions.
9. Intellectual or Industrial Property
The intellectual property rights of the website www.wearefisafe.com, its source code, design, navigation structures, and the various elements contained within it are owned by Efisafe, which holds the exclusive rights to exploit them in any form, especially the rights of reproduction, distribution, public communication, and transformation, in accordance with applicable Spanish and European legislation.
Efisafe informs that it does not grant any express or implied license or authorization of any kind regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the contents included in the Website. Reproducing all or part of the contents of the Website, even through hyperlinks, is strictly prohibited without the express written consent of Efisafe. Unauthorized use of this content will result in the legally established responsibilities.
10. Hyperlinks
The hyperlinks contained on the website may lead to third-party websites. Efisafe assumes no responsibility for the content, information, or services that may appear on these sites, which will be understood as exclusively offered by Efisafe. These links do not imply any relationship, acceptance, or endorsement between Efisafe and the individuals or entities owning such content or the websites where they are found.
11. Partial Invalidity
In the event that any provision of these Terms and Conditions is declared invalid, the remaining provisions will remain in full force and effect and will be interpreted in the spirit of these Terms and Conditions.
12. Modifications
The information on this website is updated as of its last update date. Efisafe reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The modifications to the Terms and Conditions will come into effect from the moment they are published on this Website.
13. Campaign Customization
The User is subject to a random campaign, meaning the applicable shipping terms for each order may vary randomly. The User’s personal data will not be considered as a variable in determining the specific conditions for each order.
14. Notifications
All communications between Efisafe and the User regarding orders placed through the Website will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each specific case.
15. Languages
Efisafe may translate these Terms and Conditions, its Privacy Policy, or any other operational standard, policy, or procedure that may be published on the Website. The Spanish version will prevail in case of any conflict.
16. Supplier Ethics Policy
As a reliable and reputable company committed to providing high-quality products to its customers, Efisafe acknowledges its obligation to ensure that suppliers act ethically. We expect our suppliers to consistently provide an environment that protects the health and safety of employees, as well as their basic human rights. All suppliers must comply with their national labor laws and regulations, particularly regarding the following:
- Minimum age for employment
- Voluntary choice of employment
- Health and safety
- Freedom of association and the right to collective bargaining
- Freedom from discrimination
- Freedom from painful or inhumane treatment
- Working hours
- Wages
- Working conditions
Efisafe will never knowingly purchase supplies from countries that violate the above principles. We also expect our suppliers to extend these principles when dealing with their own suppliers. Due to the sometimes complex nature of our suppliers’ supply chains, it is not always possible to monitor and control the conditions of every individual involved in the production of our products. However, as Efisafe continues to grow, we recognize the importance of taking the initiative and doing everything possible to advocate for the rights of those involved in the manufacturing of our products.
17. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the courts and tribunals of the user’s place of residence.
Additionally, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and Council, of May 21, 2013, on online dispute resolution for consumer disputes, Efisafe informs the User that, in case of a dispute, a User residing in the European Union can resort to the “Online Dispute Resolution Platform” developed by the European Commission in order to attempt to resolve any dispute arising from the provision of services in the European Union, outside the courts.
To access the “Online Dispute Resolution Platform,” you can do so through the following link: http://ec.europa.eu/consumers/odr/. (In any case, Efisafe notifies the User that they have a Complaint Form through which they can submit any complaint or claim regarding the services provided by Efisafe.)
18. Additional Information
To avoid being a victim of fraudulent activities by third parties impersonating Efisafe via email, customers and collaborators should ensure that all communications from Efisafe originate from addresses ending with “@wearefisafe.com”. If there is any uncertainty regarding the authenticity of the sender or the content of the email, please contact legal@wearefisafe.com for assistance.
19. Bad Faith
Efisafe will reject and take appropriate action against any “bad faith” behavior from any customer or user. Efisafe reserves the right to refuse product returns, monetary refunds, or the return of any intellectual property if it deems there is “bad faith” on the part of the customer/user, whether with the intention of exploiting, defrauding, or deceiving Efisafe in any applicable area. This includes, but is not limited to, fraudulent actions, misrepresentation of information, inappropriate return requests, abuse of promotional codes, or any other conduct that Efisafe deems abusive or misleading.