Manage Your Returns Online
Your First Exchange: No Additional Costs if Your Purchase Was Over 75€
At Efisafe, your first exchange is on us: we cover the pickup and shipping costs, provided your purchase was over 75€ and eligible for Free Shipping. It’s our way of ensuring you get the right uniforms for your team without any added burden, while also ensuring we don’t lose money when the error is not on our part. If your purchase was less than 75€, the costs associated with returns will be the responsibility of the customer.
At Efisafe, we believe in Fair Trade, fair treatment, and the same level of accountability for everyone, providing the best shopping experience possible.
Therefore, if you receive an incorrect order or there is an issue with sizes or handling errors by our Efisafe Warehouse team, we will cover all associated costs for the collection and delivery of the items.
Subsequent Exchanges: Your Responsibility
After your first free exchange (if applicable to purchases over 75€), you can continue to make exchanges. Please note that from the second exchange onward, you will need to handle and cover the shipping costs. We’ll provide all the guidance you need to return the product to our warehouse.
Shipping Address for Exchanges
- EU: Cami de la Pellería 18, 08916, Barcelona, Spain
- Monday to Friday, 09:00 AM – 5:00 PM
- returns@efisafe.com
Step-by-Step Exchange Process
- Access Your Client Portal: Log in with your email and password.
- Request an Exchange or Return: Select the item you wish to exchange or return. Complete the return form details.
- Prepare and Ship: Use the prepaid label for your first exchange. For subsequent exchanges, ship to the provided address.
Assistance During the Process
If you have any questions or need assistance, feel free to contact us at ayuda@shop.efisafe.com to schedule a video call where we can help you process your exchange or return in the easiest and fastest way.
Key Information
- Items must be unused, in their original condition, with all tags attached. If the bag is torn, simply place the product in a new bag.
- Make your exchange within 30 days of delivery. After this period, we won’t accept exchanges or returns.
- The first exchange includes a prepaid label. Additional exchanges will incur extra costs.
- During the Christmas Holiday Period, we extend the exchange period to 60 days for orders placed between November 1st and December 31st.
Problems or Questions?
Our Customer Support Team is here to assist you at every step of your Efisafe experience.
Track Your Return
Stay up to date on the return of your item to Efisafe with these easy steps:
- Use the Return Shipping Label: When initiating your return with Efisafe, we will provide you with a shipping label. For your first exchange or return, this label is prepaid and comes with a tracking number.
- Online Tracking: Simply visit the website of the carrier indicated on the label and enter the tracking number to get real-time updates.
- Email Notifications: We will notify you via email as soon as your return reaches our warehouse, confirming its receipt and initiating the refund or exchange process.
Tips for Effective Tracking
- Please note that updates may take up to 48 hours to appear after your package is delivered.
- If you’re arranging your own shipping for an exchange after the first one, choose a tracked shipping service and keep the receipt safe.
- If you experience any issues with tracking or if your return takes longer than expected, please contact our customer service team. We are here to ensure that your return experience is smooth and hassle-free.
Prepare Your Return: Key Steps
How to Properly Prepare Your Return Package: Key Steps for an Effective Process
Properly preparing your return package is crucial to streamline the process. Here’s how to do it step by step, ensuring your package is ready and secure for its return.
Steps to Prepare Your Return Package
- Use the Original Packaging: It’s essential to return the item in its original packaging. This is necessary for our warehouse to accept the return. The packaging not only protects the product during transit but also supports our eco-friendly approach.
- Include All Items: Make sure to include the product along with any accessories, manuals, and other items that came with the original package. Missing items can affect your refund or exchange.
- Pack Securely: Place the item(s) back in the box or bag. If the original packaging is damaged or unavailable, use a sturdy box or durable shipping bag. Fill any empty spaces with bubble wrap, packing peanuts, or crumpled paper to prevent items from shifting.
- Include the Return Receipt: If you received a return receipt or return form, fill it out and include it inside the package. This form often contains details that help us process your return more efficiently.
- Seal the Package: Securely close the box or bag with strong packing tape. Ensure the package is tightly sealed to prevent it from opening during shipping.
- Label the Package: If we provided you with a prepaid return label (for your first return or exchange), print it out and attach it to the exterior of your package. Cover or remove any old shipping labels. If this is a subsequent return where you arrange the shipping, clearly write our warehouse address and your return authorization number (if applicable) on the package.
- Document Your Shipment: Before sending the package, take a photo of it, especially the shipping label and tracking number. This can be useful in case there are any issues with the return shipping.
Ensuring your package is well-prepared is essential for a smooth return process. At Efisafe, we want to make this process easy for you. If you have any questions or need additional guidance, our Customer Support Team is always available to help you successfully and efficiently complete your return.
Receive Your Refund: Timing and Process Explained
We understand that receiving your refund quickly is important to you. Here’s what you can expect:
Once we receive your returned item at our warehouse, our team will inspect and process it. This usually takes around 10 to 14 business days—a bit of time is needed to ensure everything is in order.
Don’t worry, we are the first ones interested in processing your return as quickly as possible, and we will do everything we can to minimize the waiting time.
After processing, we will initiate the refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer, but generally, it takes around 3-12 business days depending on your bank.
In total, from the moment we receive your return, you can expect the refund to be completed within 15-20 business days.
Please Note
- Keep an eye on your email as we will communicate each step of the process. You’ll also receive a notification once your refund has been processed.
- If you have not received your refund within the indicated time frame, please contact our customer service team for assistance. We are here to make sure your experience is hassle-free and will help track any delays.
We appreciate your patience and are committed to ensuring your refund is processed as quickly as possible.
Return Process for Incorrect or Defective Items
When you have concerns about product quality, received the wrong item, or found a defect, we take extra steps to ensure that your case is handled with the attention it deserves. Here’s what happens next:
Review Process for Returns Due to Quality, Incorrect Product, or Defective Item
Once you submit a return request citing reasons such as “Defective item,” “Incorrect product received,” or “Quality concerns,” our team will carefully examine the issue to understand and resolve the problem.
This review is part of our commitment to maintaining high standards and ensuring that you always receive the best from Efisafe.
What We Need from You
- Photographs for Review: To assist with our investigation, we may reach out to request photographs of the item. These images are crucial, as they allow our Product and Quality Control departments to thoroughly assess the situation.
- Timely Response: We understand you want to resolve this quickly, and so do we. Responding promptly to our request for information will help speed up the process.
If Information is Not Provided
If we don’t receive the requested details from you, our ability to investigate and address your concern will be limited. In such cases, we may have no choice but to reject the return request.
Next Steps After the Review
Once we have all the necessary information, our team will carefully review your case.
Our goal is to complete this process quickly and contact you with the outcome and additional instructions as soon as our analysis is complete.
We understand that this process may seem daunting, but rest assured that our team is diligently working to resolve your issue as quickly as possible. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Support Team.
Where to Drop Off Your Return Package?
Once you’ve prepared your return package, the next step is to drop it off at the designated location. Here’s a guide based on our provided return labels:
Delivery Instructions for Your Return Package
- Check Your Return Label: After submitting your return request through our Returns Center, you will receive a return label. This label includes the address of the postal office or carrier designated for your return.
- Carrier-Specific Information: Depending on your country, the return label will direct you to a local postal service.
- Find the Nearest Drop-Off Point: Use the information on the return label to locate the nearest postal office or carrier drop-off point. Alternatively, you can check the carrier’s website to find your closest location.
Key Considerations
- Operating Hours: Verify the operating hours of your nearest drop-off location, as they may vary.
- Package Preparation: Ensure the package is securely sealed and the label is firmly attached. This is crucial for a smooth return process.
- Proof of Delivery: Always ask for a receipt or proof of delivery. This serves as your return confirmation and can be crucial in case of delivery issues.
By following these steps, you’ll ensure that your return package is correctly delivered, speeding up the return process and avoiding any issues.